Melissa, he cooked on it with a pan with a dirty bottom, or boiled something over- try the MAAS polish and a Mr. clean sponge- good luck.

My range still looks brand new with nary a scratch, scar, or smudge. I use Cerama-Bryte after EVERY use. Wiping it on with a damp paper towel, letting it dry to a paste, then buffing it out with a microfiber cloth that I only use for cleaning my stove. Following this regimen has given it a showroom-like appearance. For what it's worth, I have soft water. It's my understanding that most of these mysterious "spots" and stains people complain about are actually hard-water deposits easily removed with vinegar or Bar Keeper's Friend. I've also used the blue 3M No-Scratch sponge with great success. Mine's a "EuroKera" top--made in Europe. Temperature control has never been an issue for me.

Did you try using the scraper AND cleaner, letting it sit for a few minutes before buffing it out with a clean, soft cloth? If that doesn't work, try using vinegar or Bar Keeper's Friend and the 3M BLUE no-scratch sponge...

If the stain still doesn't come up after much cleaning and soaking, it may very well be "burned" into the glass. Though it might seem unsightly, it DOES NOT affect the performance of your cooktop.

I tried all kinds of things, nothin greally worked, especially not "Smooth Top Range Cleaner" products.

Here's how I did it:

1. After wiping the top clean, scrape off as much material as you possible can. The stained areas should feel smooth when you're done.

2. You need some wood ashes (I used well burned Birch ashes). The white ashes seem to work best. I have a fireplace so it's no problem getting them.

3. Lightly wet the Stove top surface, then wet a paper towel or newsprint, dip it in the white ashes, then begin rubbing the stained surface. It may take some effort, but it does work. You may need to clean it off and do it a second or third time to get it back to new.

I have found the same trick works on the inside of the fireplace's Ceramic Glass Door, which tends to get a tar like film on it - this works when nothing anywhere worked to clean that, so I tried it on a hunch and it works.

Mine has never looked this good since I first brought it home, and my wife rarely cleaned it - so it was bad! Not to mention, it's cheaper than any other cleaner around!

For some of those stains that appear to be within the surface of the cooktop:

Try a regular disposable white plastic knife.

Hold firmly with both hands.

Use small short motions.

Takes a lot of wrist and elbow action.

It's a slow process, but it worked for me.

I was afraid that anything else would scratch.

I'll bet it's the switch, or perhaps the receptacle for the range wasn't wired up right? Is your clock/timer/oven controls working properly? No beeping or error codes flashing on the front display?

I've had several burner switches(of various makes and models)go bad on me over the years. The technical name for these things are "infinite heat switch" or "surface burner switch".

They do run hot and have a tendency to go "bad" after a lot of heavy use. Like any other part, they wear out. The good news is that it's a quick and easy repair. Go to repairclinic.com and enter the model number of your range(found on the lower left corner where your storage drawer is)and you should be able to order replacement parts from them...

I have a Frigidaire too and have never noticed these spots. It's important to remember that this is strictly a cosmetic issue and does NOT affect the operation of the range. Just keep using the Cerama Bryte and polish on a regular basis, and you'll be set. Ignore the spots, though some may consider them unsightly, they're harmless.

Try Cerama-Bryte or Weimans cooktop creme.

Thanks for your response. The white flecks are actually destroyed in just that spot. They charred right off leaving the black void so there is nothing to scrape off:( I test scraped a half charred white fleck last night. They must have stuck to the bottom of the pan.